Online Payment Refund & Cancellation Policy
Payment made online by clients is only refundable under the following conditions
1. Payment made by mistake against a wrong account.
If a payment is mistakenly made against an incorrect customer account, the amount may be adjusted to the correct account upon receipt of a request via our registered email address or customer support numbers.If the request is received within 24 hours of the payment, the full amount will be adjusted to the correct account without any deductions.
If the request is received after 24 hours, the amount will be adjusted after deducting charges for the services utilized during the intervening period. The remaining balance will then be transferred to the correct customer account.
2. Duplicate or Multiple Payments.
If, due to a payment error, the same transaction is processed more than once (e.g., duplicate or multiple payments) and the amount is successfully credited to Sky Broadband's account more than once, the excess payment(s) will be refunded.Refunds will be initiated within 24 hours of verification.
Refunds will be processed through the same payment method used for the original transaction.
After the refund has been processed, it may take up to 10 working days for the amount to reflect in the customer's account, depending on the banking or payment service provider.
How to Request a Refund
To request a refund or report a payment issue, please contact us through any of the following channels:Email: info@skybbservices.com
Phone:
8119011100
0364-2227474
0364-2223259
Security Deposit Refunds
Where applicable, security deposit refunds will be processed within a maximum of 60 working days from the date the ONU/Router is received at our office:Sky Broadband Services
Montfort Building
Dhankheti, Shillong
The refundable amount will either be:
Credited to the customer's original payment source (where applicable), or
Adjusted against any outstanding dues on the customer's account.
Cancellation Policy
1. Payments made towards the renewal or recharge of broadband services are generally non-cancellable and non-refundable once successfully processed.2. If a payment has been made in error, customers should immediately contact us at info@skybbservices.com or through our customer support numbers. Upon verification, if the request is found to be genuine and the payment qualifies under our Refund Policy, the transaction may be cancelled and the eligible amount refunded to the original payment source.
3. Sky Broadband Services reserves the right to verify all refund and cancellation requests before processing them and to reject claims that do not meet the conditions outlined in this policy.